Unlike other telecommunication companies, we speak your language

If you’re looking to get better Wi-Fi reception at a part of your house that’s away from your main router, a Mesh system is generally the best way to go. While you can buy various systems at electronics stores, we supply a high-performance Mesh solution. These units use Wi-Fi 6 technology and integrate directly with our support systems. This allows us to run advanced remote diagnostics to help you quickly if you ever have a connection issue.

Ours are competitively priced at $149, or a two-pack for $249. Depending on the size of your house you may need only one. Contact us by email (ultrafast@uber.nz) or call on 09 4385472. And if you decide to go for another alternative, give us a call and we can help set it up for you.

You can view your current broadband usage, change your broadband plan, add/change/remove voicemail, view your phone account, change your card details, pay your bill and purchase extra data by visiting https://my.uber.nz

If you haven’t set up a log on for https://my.uber.nz already; please follow the steps below. Please note: you must be at home on your Uber connection to set up my.uber for the first time – you can’t do this remotely.

Step 1: Open this link.
Step 2: Click on the button ‘Activate my.uber’, enter your email address and click ‘Activate Account’.

You’ll receive an email from us with a link: click the link and enter your login name (quick tip: your login name is the email address that we email you on) and the password you want to use; repeat the password in the second box.

Step 3: Submit this form, then presto, you’re done!

• We offer only credit card or debit card as a method of payment – our payment systems are fully automated.
• To change the card you pay with, simply log in to my.uber, click on the ‘Billing’ tab then follow the easy directions. You will be directed to our secure partner Paystation to enter your new card numbers – we don’t see or retain credit / debit card details.
• If you’re not sure what to do you can call us on 0508 BROADBAND or 09 438 5472 and we’ll help you through the steps.

Caller-ID is enabled by default when you first take our phone service.

To change how your number (Caller-ID) is displayed:

• Dial *67 to stop showing your number.
• Dial *68 to start showing your number again.

You can add or remove voicemail, change your PIN, change the length of ring time before voicemail kicks in, and add and remove calling plans through my.uber.nz

To access your voicemail messages using your Uber Group phone line:

1. Pick up your phone and wait for a dial tone
2. Dial *97
3. When prompted, enter your PIN number followed by the # key (If you don’t know your PIN contact Uber Group and we can reset it for you)
4. To listen to your messages press 1.

When a message is playing you can press * to rewind 3 seconds, # to fast forward 3 seconds and 0 to pause/resume message playback

During or after message playback you can do the following:

• Press 5 to repeat the current message.
• Press 6 to play the next message.
• Press 7 to delete the current message.

To change your message or PIN:

• To change your PIN, at the main menu press 0 then 5, following the prompts.
• To change your voicemail message, dial 0 then press 1, following the prompts.

To access your voicemail from any other phone dial your phone number, wait for your voicemail message to play then press the * key and enter your PIN when prompted

To enable Call Forwarding:

1. Pick up the phone and wait for a dial tone
2. Dial the Code that relates to the call forwarding type you want to enable (see below)
3. Wait till you hear a higher pitched dial tone
4. Dial the number you want the calls forwarded to
5. Wait for the double beep,
6. Hang up.

You will now hear a series of 6 beeps when you pick up the phone to make calls. These beeps remind you that call forward is active.

To disable Call Forwarding:

1. Pick up the phone and wait for a dial tone
2. Dial the Code that relates to the call forwarding type you want to disable (see below)
3. Wait, you will hear the normal dial tone
4. Call forwarding is deactivated.

Most modern handsets can handle call waiting just fine. When on a call, if you hear an occasional beep it means a call is waiting. To answer it, locate the ‘flash’ or ‘talk’ button on your phone, and press it. This will put your current call on hold so you can answer the second call. If that doesn’t work you will need to consult your telephone handset manual for complete instructions. If you don’t have a manual you may need to research your particular telephone handset on Google for instructions.

All the fine print and policies you need, in one place.

To see rates for all destinations, click here.